What Information We Collect and Why
When you register an account with x999, we collect the details you provide — your name, contact information, and the credentials you set. When you fund your account using bKash, Nagad or Rocket, we record the transaction reference and amount; we do not store your mobile
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banking PIN or wallet password at any point. We also collect your device type, browser, and session data to keep your account secure and to detect unusual login attempts. If you contact support, the content of that conversation is stored so our team can follow up
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accurately. We use this data to operate your account, process withdrawals back to your preferred wallet, and meet any obligations required under applicable law. We do not sell your personal information to third parties. We may share data with payment processors like bKash, Nagad and Rocket
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only to the extent needed to complete your transaction. Retention periods vary: active account data is held while your account remains open; you may request deletion when you close your account, subject to any legal hold periods. Your eligibility to use x999 and the rights available
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to you depend on your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.